Understand the terms of working with NeonXXL for your custom neon solutions.
At NeonXXL, we specialize in creating custom neon signs tailored to your specific needs. By accessing our website or placing an order, you agree to comply with these Terms and Conditions.
All custom orders are crafted based on the specifications you provide. Please ensure the accuracy of all details, including size, colors, text, and design, before placing your order. Once production begins, changes cannot be made.
Full payment is required at the time of order placement. Payments can be made through the methods listed on our website.
- Standard orders are completed within 14–21 business days.
- For express orders, production and delivery are completed within 7–14 business days. Additional fees apply for express service.
NeonXXL offers worldwide shipping. Delivery times depend on your location and the chosen shipping method. Please ensure that all shipping details are accurate when placing your order.
Delivery typically takes an additional 5–10 business days after production is complete. Express delivery options are available for faster service.
NeonXXL is not responsible for delays caused by courier services, customs processes, or incorrect shipping information provided by the customer.
Due to the personalized nature of our products, custom orders are non-refundable. However, if your item arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence.
Cancellations are only accepted before production begins. Please contact us immediately if you need to cancel your order.
All NeonXXL products come with a 1-year limited warranty covering defects in materials or workmanship. This warranty does not cover damage caused by misuse, modifications, or improper installation.
All designs, images, and content on our website are the property of NeonXXL. Unauthorized reproduction or use of these materials is prohibited.
NeonXXL is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
If you have any questions about these Terms and Conditions, please contact us at info@neonxxl.com.
Last Edit: 25-11-2024